PRODUCT RELATED QUESTIONS:
Q: What size is ___ item?
A: Please check the description and pictures for size information.
Q: What's ___ cm/mm in inches?
A: Simply search unit converter in GOOGLE
, you will be able to convert between cm/mm and inches.
Q: When will ___ be back in stock again?
A: Contact us at firstname.lastname@example.org or click the Message Us button on the right hand corner, we will check it for you.
Q: Do you do wholesale?
A: Contact us at email@example.com or click the Message Us button on the right hand corner if you are interested in carrying our products or buying in bulk.
Q: Will this ___ fit a certain type of dolls?
A: Please check the list title and description to decide if the item in question is the right size for your dolls. If you are still unsure, contact us at firstname.lastname@example.org or click the Message Us button on the right hand corner for help.
Q: I still don't know how big an item is,what should I do?
Q: I received my package, but items are defective/damaged, what should I do?
A: Please contact us at email@example.com or click the Message Us button on the right hand corner and send us a message with pictures, we will handle it.
Q: What are the comparison price and savings all about?
A: Everything on our website is much cheaper than our etsy store. The comparison price is to compare with our etsy store price and show how much you are saving when you order from our website instead of our etsy store.
SHIPPING RELATED QUESTIONS:
Q: What's your shipping charge to a place in ___?
Q: Can you mail the item in an envelope?
A: Sorry, we only ship with boxes or bubble mailer with tracking number, we can't ship in an envelope.
Q: Where is my package?
A: You can track your package at USPS.COM
Q: When will you ship my order?
A: We ship Monday through Saturday. (Exclude holidays), Please check out our shipping page
for more details.
Q: Is there a cheaper shipping method?
A: Sorry, there's not. This is the cheapest shipping method USPS offers now.
Q: It's not Sunday, why didn't you ship my order?
A: It must be because of a holiday that the post office is closed. Check our store blog
Q: Why is the postage so expensive?
A: We feel the same way. USPS has been increasing their shipping rate 1-2 times a year and we wish that they would stop too. Meanwhile, we charge postage based on a USPS discounted shipping rate plus $0.50 handling fee.
Q: Why are you charging a $0.50 handling fee?
A: The $0.50 doesn't go into our pocket, this is used for the postage transaction fee and for shipping supplies. For example, when a buyer bought an order of buttons for $1, and paid $13 for first class international shipping, we will have to pay an approximately $0.70 transaction fee simply for the postage payment. This doesn't include the shipping supplies and item cost.
Q: I think my package is lost, what should I do?
A: If you think your package is lost, please contact us at firstname.lastname@example.org or click the Message Us button on the right hand corner and we will take care of it.
PAYMENT RELATED QUESTIONS:
Q: Can I send you cash/money order?
A: Sorry, we only accept credit card or PayPal right now.
Q: Is the payment method secure?
A: Yes, the credit payment is powered by Shopify, you will be totally fine. If you still have doubts, you could always use PayPal to check out.
RETURN RELATED QUESTIONS:
Q: What's your return policy?
Q: How do I start a return?
A: First, check out our return policy page
for details, then contact us at email@example.com or click the Message Us button on the right hand corner if you need to request return.
Q: Can you send me an e-label for return?
A: Sorry, we currently cannot do this. We suggest you print out a shipping label via USPS.COM
, or go to your local post office.
Q: How do I know the time difference between you and me?
A: Click this link
, click add another city, enter your city name, you will see the time difference between us.
Q: Is my information safe with you?
A: Yes. We sell buckles, not personal information.
Q: How do I create an account?
A: Click save this information for next time during your first time to check out if you want to have an account with us. The account activation email will be sent to you shortly after your order is placed.
If you have questions that are not listed here, feel free to contact us at firstname.lastname@example.org or click the Message Us button on the right hand corner.